RETURN & WARRANTY POLICY – RS CUSTOMS

At RS Customs, we take pride in delivering high-quality custom-made products. As most of our products are manufactured according to the customer's individual specifications, special conditions apply regarding cancellations, returns, refunds, and warranty claims.

RETURNS

Standard (non-customized) products may be returned within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused

• Be in its original packaging

• Be in the same condition as received

• Include proof of purchase or order confirmation

To initiate a return, please contact us at:

post@rscustoms.no

Returns sent without prior approval will not be accepted.

Return Address

RS Customs
Einar Røds Gate 4
1605 Fredrikstad
Norway

CUSTOM-MADE PRODUCTS

Custom-made and personalized products are manufactured according to the customer's specifications and are therefore non-returnable and non-refundable.

This includes, but is not limited to:

• Custom steering wheels

• Special-order parts

• Products with custom stitching

• Products with custom carbon fiber, Alcantara, or leather options

• Products with personalized design selections

• Made-to-order products

Once production has commenced, orders cannot be cancelled.

Custom products cannot be returned, refunded, or exchanged due to change of mind, incorrect customer selections, or any reason unrelated to a manufacturing defect or product fault.

WARRANTY, DEFECTS & CLAIMS

Please inspect your order upon delivery.

If you believe your product has a manufacturing defect, damage, or production error, you must contact us as soon as possible at:

post@rscustoms.no

Please include:

• Your order number

• A description of the issue

• Clear photos and/or videos showing the defect

All warranty and defect claims are subject to inspection and approval by RS Customs.

If a manufacturing defect is confirmed, RS Customs reserves the right to repair or otherwise remedy the issue before any refund, replacement, or cancellation of the purchase is considered.

RS Customs may perform up to three (3) repair or correction attempts where applicable before alternative remedies are considered.

If the issue cannot be resolved within a reasonable timeframe, RS Customs may, at its discretion and in accordance with applicable consumer protection laws:

• Repair the product

• Provide a replacement product

• Offer a partial refund

• Issue a full refund

WARRANTY COVERAGE

Our warranty covers manufacturing and material defects.

The warranty does not cover:

• Normal wear and tear

• Improper installation

• Misuse or neglect

• Accidental damage

• External impacts

• Unauthorized modifications or repairs

EXCHANGES

We do not offer direct exchanges on custom-made products.

If an approved return or warranty claim results in a replacement order, a new order process may be required.

SALE ITEMS & GIFT CARDS

Sale items, promotional products, and gift cards are non-refundable unless required by applicable law.

REFUNDS

If a refund is approved, it will be processed to the original payment method within 10 business days after the claim has been finalized.

Processing times may vary depending on your payment provider or bank.

CONTACT

RS Customs

Email: post@rscustoms.no