TERMS & CONDITIONS OF SALE

Last Updated: October 13, 2025

These Terms & Conditions apply to all purchases made through the RS Customs online store. By placing an order, you agree to the terms set out below.

RS CUSTOMS
Einar Røds Gate 4
1605 Fredrikstad
Norway

Organization Number: 936 216 803

Email: post@rscustoms.no
Phone: +47 952 01 786

1. Parties

The seller is RS Customs ("Seller", "we", "us", "our").

The purchaser is the person placing the order ("Customer", "you", "your").

2. Products & Orders

We sell both custom-made steering wheels manufactured according to your specifications and standard stock products.

By placing an order, you submit an offer to purchase. An order confirmation email acknowledges receipt of your order. A binding agreement is formed once we have accepted and confirmed your order.

We reserve the right to reject or cancel orders due to pricing errors, technical issues, product availability, or suspected fraudulent activity.

3. Pricing

All prices are displayed in NOK and include VAT where applicable.

Shipping costs and any additional charges are displayed at checkout before payment is completed.

In the event of obvious pricing errors or technical mistakes, RS Customs reserves the right to cancel the order prior to shipment.

4. Payment

We offer payment through available payment providers including:

• Credit/Debit Card

• Vipps

• Klarna

For custom-made products, payment may be captured when the order is confirmed and production begins.

For stock products, payment may be captured when the product is shipped.

All transactions are processed through secure payment gateways.

5. Production & Delivery

Custom Steering Wheels

Estimated production and delivery time is normally between 3–6 weeks from the date production begins.

Stock Products

Stock items are normally dispatched within 2–5 business days.

Delivery times are estimates and may vary depending on workload, supplier delays, customs procedures, shipping carriers, or other circumstances beyond our control.

Tracking information will be provided when available.

Delivery is considered completed when the product has been delivered to you or your designated recipient.

6. Shipping & Risk

Shipping charges are calculated at checkout.

Risk of loss or damage passes to the customer upon delivery.

7. Right of Withdrawal & Cancellation

Consumers purchasing online may have a statutory right of withdrawal where applicable under local consumer protection laws.

Exception for Custom-Made Products

Custom-made steering wheels and other products manufactured according to the customer's specifications are exempt from any right of withdrawal or cancellation.

This includes products with:

• Custom stitching

• Custom leather selections

• Alcantara selections

• Carbon fiber options

• Personalized design choices

• Any made-to-order configuration

Once production has started, custom orders cannot be cancelled, modified, returned, or refunded except where required by applicable law.

This limitation does not affect your statutory rights regarding defective products.

8. Returns

Approved returns must:

• Be unused

• Be in original condition

• Be returned in original packaging

• Include proof of purchase

Customers are responsible for return shipping costs unless otherwise agreed.

Returns sent without prior authorization may be refused.

9. Warranty Claims & Defects

Customers must inspect products upon delivery.

Any claim regarding defects, damage, or manufacturing faults must be reported as soon as reasonably possible and include:

• Order number

• Description of the issue

• Photos and/or videos documenting the defect

All claims are subject to inspection and approval by RS Customs.

If a defect is confirmed, RS Customs reserves the right to repair or otherwise remedy the issue before any refund, replacement, cancellation, or other remedy is considered.

Where applicable, RS Customs may perform up to three (3) repair or correction attempts before alternative remedies are offered.

If the issue cannot be resolved within a reasonable timeframe, RS Customs may choose to:

• Repair the product

• Replace the product

• Offer a partial refund

• Issue a full refund

Nothing in these terms limits mandatory consumer rights under applicable law.

10. Delayed Delivery

In the event of significant delivery delays, customers may be entitled to remedies available under applicable consumer protection laws.

Any claims relating to delayed delivery should be submitted in writing.

11. Warranty

Any commercial warranty provided by RS Customs is supplementary to your statutory consumer rights.

The warranty does not cover:

• Normal wear and tear

• Incorrect installation

• Misuse

• Accidental damage

• External impacts

• Unauthorized modifications or repairs

12. Privacy

Personal information is processed solely for the purpose of fulfilling orders and operating our business.

Please refer to our Privacy Policy for detailed information regarding data processing and customer rights.

13. Dispute Resolution

Customers should contact RS Customs directly regarding complaints.

Both parties agree to attempt to resolve disputes amicably before initiating formal proceedings.

Where applicable, customers may also use local consumer dispute resolution services or online dispute resolution platforms available in their jurisdiction.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Norway.

Any disputes shall be subject to the jurisdiction of the Norwegian courts.

Additional Information

Custom Order Changes

Once production has started, custom orders cannot be modified, cancelled, or altered without written approval from RS Customs.

Costs already incurred for labor, materials, or production may be charged to the customer.

Installation & Liability

Steering wheels must be installed by qualified personnel.

RS Customs accepts no responsibility for damage, injury, malfunction, or warranty claims arising from improper installation, misuse, modification, or use contrary to manufacturer recommendations.