RETURN & WARRANTY POLICY – RS CUSTOMS

At RS Customs, we take pride in delivering high-quality custom-made products. As most of our products are manufactured according to the customer's individual specifications, special conditions apply regarding cancellations, returns, refunds, and warranty claims.

RETURNS

Standard (non-customized) products may be returned within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused

• Be in its original packaging

• Be in the same condition as received

• Include proof of purchase or order confirmation

To initiate a return, please contact us at:

post@rscustoms.no

Returns sent without prior approval will not be accepted.

Return Address

RS Customs
Kongeveien 25
1640 RÅDE
Norway

CUSTOM-MADE PRODUCTS

Custom-made and personalized products are manufactured according to the customer's specifications and are therefore non-returnable and non-refundable.

This includes, but is not limited to:

• Custom steering wheels

• Special-order parts

• Products with custom stitching

• Products with custom carbon fiber, Alcantara, or leather options

• Products with personalized design selections

• Made-to-order products

Once production has commenced, orders cannot be cancelled.

Custom products cannot be returned, refunded, or exchanged due to change of mind, incorrect customer selections, or any reason unrelated to a manufacturing defect or product fault.

RS CUSTOMS – 10 YEAR WARRANTY

Built with Precision. Backed for 10 Years.

At RS CUSTOMS, quality and customer satisfaction are at the heart of everything we do.

We are proud to offer a 10-year warranty on our steering wheels, reflecting our confidence in the materials, craftsmanship and long-term reliability of our products.

Our warranty is designed to give you peace of mind, protecting your investment against defects and failures that are not caused by external damage, accidents or improper handling.

1. Warranty Period

All eligible RS CUSTOMS steering wheels are covered by a 10-year warranty, starting from the date of delivery.

The warranty applies to steering wheels sold under our 10-year warranty program, including custom-built steering wheels.

2. What Is Covered?

Our warranty covers defects, malfunctions and material failures occurring under normal, intended use, provided they are not caused by external damage, misuse or improper handling.

Warranty coverage includes:

• Carbon fiber, forged carbon and other decorative finishes

• Leather, Alcantara and other upholstery materials

• Stitching, seams and craftsmanship

• Steering wheel structure and assembly

• Multifunction buttons and controls

• Paddle shifters

• LED displays and integrated electronics

• Airbag covers and other supplied components

• Manufacturing defects and material failures

All components supplied as part of an eligible steering wheel are covered for defects or failures arising under normal use, subject to the exclusions below.

Handcrafted Quality & Natural Variations

Every RS CUSTOMS steering wheel is individually handcrafted with attention to detail using carefully selected materials.

Due to the handcrafted nature of our products, minor variations in stitching alignment, carbon fiber patterns, material textures, surface finishes and other cosmetic details may naturally occur.

These subtle differences are characteristic of handmade craftsmanship and contribute to the unique appearance of each steering wheel.

Minor cosmetic variations that are consistent with the handcrafted nature of the product and do not affect its intended function, durability or agreed specifications are not considered manufacturing defects.

However, significant workmanship defects, material failures and functional issues arising under normal use remain covered by our 10-year warranty.

3. What Is Not Covered?

The 10-year warranty does not cover damage resulting from external causes, accidents or improper handling.

Examples include:

• Accidental damage, collisions or physical impacts

• Scratches, cuts, dents or other damage caused by external contact

• Incorrect installation or improper removal

• Misuse, negligence or intentional damage

• Damage caused by unauthorized modifications or repairs

• Liquid damage, fire or exposure to harmful chemicals

• Damage resulting from improper maintenance or use outside the product's intended purpose

Important: A product is not automatically excluded from warranty coverage simply because it has been used for an extended period. Defects and failures occurring during normal use remain eligible for warranty assessment throughout the 10-year period.

4. Warranty Repairs and Replacements

If an issue is confirmed to be covered by our warranty, RS CUSTOMS will arrange an appropriate solution at no additional cost to the customer.

Depending on the nature of the issue, this may include:

• Repairing the affected component

• Replacing the defective component

• Replacing the steering wheel with an equivalent product

If repair or replacement is not possible, an alternative remedy will be provided in accordance with applicable consumer protection laws.

5. Installation Requirements

We strongly recommend professional installation of all RS CUSTOMS steering wheels, particularly when airbags and electronic components are involved.

Damage caused by incorrect installation is not covered. However, installation by a third party does not automatically invalidate the warranty if the reported defect is unrelated to the installation.

6. How to Make a Warranty Claim

If you experience an issue with your steering wheel, please contact our customer support team.

Email: post@rscustoms.no

Please provide:

• Your order number or proof of purchase

• A description of the issue

• Clear photographs and videos, where possible

Our team will review your case and guide you through the next steps.

We may request an inspection of the product to determine the cause of the issue.

7. Shipping and Warranty Costs

For approved warranty claims, RS CUSTOMS will cover reasonable shipping costs associated with the necessary repair or replacement.

If an issue is determined to fall outside warranty coverage, any potential charges will be communicated before proceeding.

8. Geographical Coverage

The warranty applies to eligible steering wheels purchased directly from RS CUSTOMS and delivered to countries supported by our international shipping service.

Warranty claims are handled through RS CUSTOMS in Norway.

9. Consumer Rights

This 10-year warranty is provided in addition to your statutory consumer rights and does not restrict, replace or limit those rights.

For Norwegian consumers, the Consumer Purchases Act (forbrukerkjøpsloven) provides statutory rights, including a general complaint period of two years, extended to five years for products intended to last substantially longer.

These statutory rights remain fully applicable independently of this commercial warranty. Rights under applicable consumer legislation also apply to any product or component not covered by this warranty.

10. Warranty Provider

RS Customs Ramovic ENK

Kongeveien 25

1640 Råde

Norway

Email: post@rscustoms.no

EXCHANGES

We do not offer direct exchanges on custom-made products.

If an approved return or warranty claim results in a replacement order, a new order process may be required.

SALE ITEMS & GIFT CARDS

Sale items, promotional products, and gift cards are non-refundable unless required by applicable law.

REFUNDS

If a refund is approved, it will be processed to the original payment method within 10 business days after the claim has been finalized.

Processing times may vary depending on your payment provider or bank.

CONTACT

RS Customs

Email: post@rscustoms.no